How long is ‘reasonable’ will depend on the type of product. This warranty is a thirty-six (36) month warranty and must be purchased within thirty (30) days from your original PlayStation 4 purchase date. You say no hassles, but with extended warranties I read about nothing but hassles! Weren't you talking about a 5 year extended warranty which is already guaranteed by the ACCC? Destroy your enemies, defend your PS4™! this would also be listed in the failure rate of the customer. i'm getting my ps4 from HN, so if it fails in month 13, do I go to HN or Sony ? The one and only launch model has a 500GB hard disc drive (HDD) of storage space and does not support an external hard drive. I know Good Guys and Retravision are both more than willing to uphold it, and if any other stores kick up a fuss you write to corporate and/or write a letter to the ACCC saying they're blatantly breaking the law as you don't buy a console expecting it to only last for 2 years. I can see everyone points...but for me $109 is a piss in the ocean..compared with the hassle of trying to get it fixed out of warranty..payed $490 for one car insurance tonight..similar amount last week for the other one...building insurance...contents insurance.... caravan insurance....compared to these $109 is nothing.. I believe they are in the US, and would like the piece of mind (if it's < 1/5 the cost) given some of the issues occurring in these launch systems (and based on my past experience). PS4. Extended warranty is a bit of a jip. misused a product in any way that caused the problem got what you asked for but changed your mind or saw it cheaper elsewhere knew of or were made aware of the faults before you bought the product bought a one-off item from a private seller, for example at a garage sale or fete plan to on-sell or change the product so that you can re-supply it as a business. In the end it's a personal choice, just getting all the facts out there for people to consider. Don't get me wrong if for your piece of mind you want it you should go for it but he is making that up. Look up "Implied Warranty". Your hub for everything related to PS4 including games, news, reviews, discussion, questions, videos, and screenshots. So you care?....I'm touched.... Nobody blackmailed anybody....it was out of warranty and it was up to me to leave it or fight it...I had other things on my mind and it wasn't worth the time...the kid still had ipad...ps3..wii...iPod...ds lite and 2 other 3ds's in the house...he didn't even notice it was gone.... All the facts are out there in this thread for people to read, now it's just personal preference what path people choose to take. They've come out and said that conservatively the console generation would last 10 years. Bit hard to misuse the product if you put it in a well-ventilated area. There's a lot of talk about extended warranties being a waste,as you are paying for what by law is yours anyway. Sounds good actually....I rang them today and they couldn't give me a date when the next lot of ps4's is expected to arrive which is why I went to DSE......might have to try again because their replacement warranty is the best I reckon..that's pretty cheap..thanks.. Wow what a good question. Same deal with most console failures. http://www.psu.com/a021587/Extend-PS4-warranty-by-two-years-with-PlayStation-Protection-Plan. I've successfully had a faulty PS3 replaced this way. Start a Live Chat with our Support team for any query related to your PSN account, PlayStation Product or related accessories. The Sony Standard Warranty is provided by Sony Australia Limited (ABN 59 001 215 354), Level 3, 165 Walker Street, North Sydney 2060 (for Australian purchases) and Sony New Zealand Limited (C/N 533502), Level 1, 100 Ponsonby Road, Ponsonby, Auckland, New Zealand (for New Zealand purchases). with the kind of extended warranty Harvey Norman sells any problems it just gets swapped over...it took 2 weeks with my ps3. I've read plenty of horror stories for those as well. Not an Aussie but for those who are that's great info. With over 330 stores across Australia available for Click & Collect, you have plenty of locations to get your Christmas shopping done at EB Games! Then I asked the JB employee why would it be worth it for me to purchase an extended warranty for that price when I should be covered for a considerable time by my Consumer warranty rights. Most credit cards have an extra 12 month warranty that begins after the manufacturer 1 year warranty! For information, Nacon has never sold any controller on the American Continent (North & South), so the warranty doesn’t apply there. Nice. Indeed it's a personal choice, but the fact remains you're taking out an insurance policy against product failure when your consumer rights already have an insurance policy in place for you. Also any word on jb or Target warranties. I had my TV swapped over same day when it was out of warranty and I got a better deal than you mate. meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offershave spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise. Under the ACL goods and services must be of an acceptable quality, free from defects and fit for purpose. The largest PlayStation 4 community on the internet. ; Tourist Limited Warranty (TLW) is for Sony Customers to have certain products covered by Sony's manufacturers warranty … See here. I got a dead pixel about a year outside the warranty period. And the point I was trying (poorly) to make was I was surprised that EB didn't offer any extended warranty at all...and I wondered if others knew this?...if I had of known this when I preordered it I would have gone elsewhere...no doubt....I suppose it's a personal choice..some people don't believe in any insurance...even in bushfire prone areas...I see $109 for taking the warranty out to 5 years quite reasonable.. especially for a new model console when you take into account what has happened in the past with xbox. Correct, and it's why you don't need an extended warranty. If they don't actually know the consumer guarantee then you just write a letter to ACCC and they'll deal with them. You are only entitled to recover costs from a manufacturer or importer, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss. PSN Service Status. He replied saying anything under $1000 is the standard 1 year warranty. do all the things someone would normally expect them to do. There's a reason you can't leave Best Buy without being asked 50 times if you want an extended warranty and the reason isn't because they love you and want to make sure you're taken care of. Your PS3 died after 15 months so Im quite sure under Australian consumer guarrantee law,you could have gone back to get it fixed.Either by place of purchase or even Sony,and NOT for $200. PS4 Remote Controller Trigger FIX! Samsung were actually well aware and happy to abide by the Consumer Guarantee which I found very good. I also still have the receipt. Press question mark to learn the rest of the keyboard shortcuts. In response I was told that these rights would only last a short time only a year or so, so I would be better of getting the extended warranty which will insure my console and accessories for 3 years. I bought my PlayStation back in November and just opened it up last weekend. Most of them are sold via third party insurance companies not the retail store you purchase the item from. Why would you fight EBGames? Likely that there will be a price drop by the time the manufacturers warranty has lapsed so realistically looking at 30%+ of the actual price to buy a brand new console. Get access to a vault of games, play exclusive 10 hr trials, and get 10% off on EA digital purchases Especially with the OP paying $109 for an extended warranty on a $550 piece of hardware. Getting say a RROD is a major fault that makes the item in question unusable. Chat with Us. You’ll have to see with your reseller. It was bang in the middle of the screen and I guess they felt sorry for me or something. PowerA creates the most innovative accessories for the world’s best interactive entertainment, focused on performance, quality, and enhancing the consumer experience Target sent it off to be fixed then said it wasn't their problem and wanted $40 to even send it back to me, now I could of gone to the ACCC but I don't want or need the drama. I see it as 20% of the price and factor in present value of a dollar I'd rather keep the money. Put it this way, a reasonable person buying a $500-600 console would expect that piece of electronics to last 3 years minimum wouldn't you think? Turtle Beach delivers a wide selection of industry leading, award-winning gaming headsets. Choose a preferred store for stock availability. Insurance lasts a lot longer than you'd expect the product to last. In just about all cases the faulty RROD was pretty quick to come around and was covered by Microsoft IIRC. http://www.choice.com.au/media-and-news/media-releases/2013-media-releases/retail-warranty-rort.aspx?utm_source=facebook&utm_medium=social&utm_content=link&utm_campaign=shopping. Only after the failure rate for Xbox360's was through the roof, Microsoft changed their policy. Back to PlayStation.com.PlayStation.com. http://www.jbhifi.com.au/corporate/consumer-guarantees-warranties-refunds/. Sony will be offering a 12 month warranty on the console as standard, so if it breaks down you can get in touch with Sony directly to get it repaired/replaced. Answer Save. Be great to save 100 or so on a warranty. Got a brand new one shortly after. None of the products had extended cover from the retailers. ACCC will come down on them pretty quick to obey their obligations if they don't oblige. That's nearly 20% of the price. Dont get the extended warrantyIts a $100 postage stamp......you dont get a replacement console....theres no speedy repair service,its simply they get your console and mail it to sony, something which you can do if it breaks and it will cost you nothing as they mail out a coffin. So I got a brand new TX-P42G20 which is still going strong to this day within a few days. If say Harvey Norman offer an extended 3 year cover for say $79 it seems a small price to pay if you have no problem with extra cash needed.No hassles this way shouls something go wrong with the console. ACCC source: http://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees. It shocks me how much of the population don't realise you can do this and then how some are too embarrassed to head to a shop and have an awkward conversation. http://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties, and who knows how long it's going to take to get it back fighting EB games over what is a "reasonable" amount of time. You are pretty much covered under Australian law to an extent via statutory warranty on electronic products. btw: Cheers for your replies.Im guessing you guys wont be buying any extended warranty. New comments cannot be posted and votes cannot be cast. The DualShock 4 Controller brings forth familiar controls while incorporating new ways to interact with games and other players, including improved dual analog sticks and trigger buttons, a capacitive touch pad and wireless connectivity. EB Games is your home for tech repair and servicing. You're making big assumptions. Sorry, you are not eligible to view this content. Find troubleshooting for common questions and issues on the PlayStation® support site. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. I wouldn't call it a lie, because he probably doesn't know any better, but it's an untruth. Other countries (I believe it's the EU that can?) Yep. You think being outright blackmailed isn't drama? If it happens again though, I'll be better armed, although I guess the risk isn't as great this time around, considering it's $549 v $999 (PS3). I had a similar issue with Panasonic. Sony’s contender in the eighth generation of video gaming consoles is the PlayStation 4 (PS4), released in Australia in November 2013. Australian consumer law has you covered for 2-3 years minimum guys, extended warranties are a jip. No hassles this way shouls something go wrong with the console. Sony - Online | Australia - Shop Sony Official Online Store for LCD & LED TVs, interchangeable Lense & compact digital cameras, headphones. And Im picking my PS4 up at Harvey Norman on Friday and Im still unsure whether to pay say $79 for extra cover or dont bother as by law Im covered anyway? I also exhaled loudly from my nose at that one. The consumer guarrantee for a $550 console would be for 5 years? Yeah, this and not being able to refund a pre-order through PSN is lame. If you live in Australia, you might purchase the cable directly on our distributor Website Bluemooth. I really am still unsure. I've also known people to purchase a console new, replace it with their old one and return it to the store claiming damage. Australian consumer law has you covered for 2-3 years minimum guys, extended warranties are a jip. Think I'll call the number tomorrow to get an estimate from accc on a ps4 and I'll post it in here. The Sony PlayStation 4 has had a long and well-earned place as one of the top systems on the market, quickly becoming one of the most beloved video game consoles in the world.. I've had a TV die 1 week out from the standard 1 year warranty and got it returned without hassle. Is this in writing? Personally I'd rather spend the extra $100 on some games. Please tell me you didn't cancel your EB pre-order. But its worth noting that under ACL the retailer is obligated to resolve your issue and can't fob you off to the manufacturer. Does anyone know if Sony will be doing the same with PS4 ? You expect it to last at least 5 until the next generation. where did you get the above statement from? You know retailers send it back to the manufacturer mate? Yeah. Experience lightning fast loading with an ultra-high speed SSD, deeper immersion with support for haptic feedback, adaptive triggers and 3D Audio. I can confirm, working for a company that's subject to Aussie Consumer Law, this info is correct. Sony Interactive Entertainment (SIE) provides a Limited Warranty for US and Canada PlayStation® brand systems, its first party peripherals, and first party format software titles. Anyway, at the time, I had a TX-P42G15. So your console could sit with them for several months while they go back and forth getting a repair. When I took it back to the retailer, they really didn't want to do it, and still don't. extended warranty on a product is just another way of saying the company is too cheap to look after there customer. (d) GAEMS’ RESPONSIBILITY TO REPAIR OR REPLACE YOUR PGE OR ACCESSORY, OR TO REFUND THE PURCHASE PRICE, IS THE END USERS RIGHT, AND DOES NOT EXTEND TO SECONDARY USERS, TERTIARY USERS, … I don't understand why I had to pay for everybodies home replacement in QLD when the floods came through, I certainly have mine covered at my own expense. unfortunately a lot of variables, companies playing the odds you don't know any better. The new PS5 console is launching late 2020. Why are you even comparing this to other insurance? My GF took back her 360 to EB Games out of warranty and they had to accept it. Agreed. its beyond me why companies work out prior what is the respectable amount of a time to cover a product. Or just call so summer affairs? thank you.just needed a little more clarification. Shop thousands of amazing products online or in store now. EB Games Australia the ultimate place for video games. If your car is in an accident they won't cover it because it was misuse and it's between you and whatever else was hit. Even if you don't want to look at research, this conclusion logically makes sense: When is a console most likely to fail? Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. How do I activate PS4 warranty? http://www.fairtrading.qld.gov.au/types-warranties.htm. They took down the stores name and wrote down the incident. I suppose it's a personal choice..some people don't believe in any insurance...even in bushfire prone areas...I see $109 for taking the warranty out to 5 years quite reasonable.. Yeah I cancelled it...I'm not worried about the launch date...not really that interested in the release titles either..but I need to be covered incase there are problems down the line..having 2 ps3’s fizz up makes me a bit paranoid...Dick Smith reckons it will be there December 13th.. And I've only had good experiences with extended warranty...had a 3.5 year old 50 inch plasma tv replaced only a month ago...no questions asked...they just gave me a new one.. If that's the case then you're covered for 3 years, if the retailer won't cover your consumer warranty you quote the laws and if they still won't cover it then you tell them you will start a case via the ACCC and you watch how quick they replace your system. Our Fix & Connect tool will help you troubleshoot and improve your online experience. When I called the ACCC they basically said it should last a reasonable amount of time based on the price, brand, what the manufacturers or retailers say about item, how the item is treated and things like that. Picked up my PS4 at HN today and the guy asked if I wanted extra cover,$120 for 3 years I said I dont think so,as consumer guarrantee covers me for longer than a year anyway.He replied saying anything under $1000 is the standard 1 year warranty. You'd be pushing it for a 10 year old console though (if it died now right before new generation) as you wouldn't really expect it to that long, although you could probably push it under the grounds of the previous console lifecycle being so long. Of course I've got home/contents/car insurance, normally these things aren't covered by other existing arrangements. I have been using it for the past few days and have seen nothing telling me what to do. So you actually let a store illegally blackmail you? Picked up my PS4 at HN today and the guy asked if I wanted extra cover,$120 for 3 years I said I dont think so,as consumer guarrantee covers me for longer than a year anyway. Australian refund laws are EXTREMELY generous, the only time you won't be covered is dealing with dodgy companies like Valve that flat-out refuse refunds because you pay for a 'subscription service', but that's digital goods anyway. You can claim a remedy directly from the manufacturer or importer if the goods do not meet one or more of the following consumer guarantees: acceptable quality matching description any extra promises made about such things like performance, condition and quality repairs and spare parts – the manufacturer is responsible for ensuring that spare parts and repair facilities (a place that can fix the consumer’s goods) are available for a reasonable time after purchase unless you were told otherwise. Target may provide my personal information to service providers (some of whom may be located outside Australia) to assist with services like data processing, data analysis, printing, contact centre services, business consulting, auditing, archival, delivery and mailing services. I'm buying mine from Harvey Norman for the 3 year replacement product care they offer for $79. Shop online at Costco.com to receive great benefits and discounts! Note that this all applies if the product is under $40,000 which it obviously is. This is relevant to pretty much any electronic goods in Australia as well. Products must be of acceptable quality, that is: safe, lasting, with no faults look acceptable do all the things someone would normally expect them to do. BlueFire 3.5mm Gaming Headset for Playstation 4 PS4 Xbox One Games Tablet Laptop, Over Ear Headphone with Microphone LED Light for Laptop Mac Nintendo Switch Controller (Red) 4.2 out of 5 stars 1,708 $35.99 $ 35 . Press J to jump to the feed. All FAQs for a product are available on our Technical Support site (address in link form further down). I haven't had a console fail in under 4 years. You just let them keep the 3DS to 'avoid drama' or you actually paid? They told him because it was out of warranty it was going to cost him around $250. But I dunno,is it still better to pay a small amount for 3 extra years anyway?I mean whats less hassle and quicker turn around?Getting your PS4 fixed under extended warranty or threatening your place of purchase you will go to the ACCC as by consumer guarrantee they should fix it. Choose a store. Spare Parts. You actually can in some states. If say Harvey Norman offer an extended 3 year cover for say $79 it seems a small price to pay if you have no problem with extra cash needed. Answer: DOA out of the box (covered under the free 12-month warranty) OR when it is very old (not covered by your extended warranty). So 3 years for a console that cost $550 is the norm you think for consumer guarrantee? I have used Harvey Norman for extended warranty...twice for ps3's that stopped working after nearly 3 years...this was under their old system where they replaced it with a refurbished unit...I was happy with the outcome....and just recently where my 50 inch plasma blew its panel after more than 3 years....they replaced it with a new 50 inch plasma...again I was happy with the outcome...I see it as an insurance policy....especially for a new model console when you take into account what has happened in the past with xbox...you just don't know what will happen in the future...I really don't want to wait for months while dealing with the accc and EB games if something goes wrong...I want the thing fixed or replaced..ASAP....I have never had any hassle with extended warranty....if the warranty was a realistic 3 years ...which it should be for the price of the console..extended warranty wouldn't be needed at all.. Let's just say I have less faith in some of these organisations than you do.. You think people wake up in the morning and say "gee I'd like to break the law by not allowing refunds"? Didn't Sony came up with this offer for extended warranty? However this would only work for internal damage like a disk reader malfunction, any serious cosmetic damage I think the onus is on you. When I called the ACCC they basically said it should last a reasonable amount of time based on the price, brand, what the manufacturers or retailers say about item, how the item is treated and things like that. Mate no need to get upset....as I said I see it as insurance...that's it really...I have had problems with warranties before...I had one of the kids 3ds' fizz up not long after it was out of warranty...Target sent it off to be fixed then said it wasn't their problem and wanted $40 to even send it back to me..now I could of gone to the ACCC but I don't want or need the drama...i just won't buy any more electronic products from Target...I can afford $109 to guarantee I get any defective product replaced quickly for the first 5 years of its life....maybe you can't..it up to you......but you don't need to get so upset about it....don't buy an extended warranty....I'm not telling you to... And it sounds like you are assuming that they wouldn't kick up a fuss...like they will just say "here you go..have a new console".... Let's just say I have less faith in some of these organisations than you do.. And it sounds like you are assuming that they wouldn't kick up a fuss...like they will just say "here you go..have a new console". My brother's PS4 was malfunctioning so he contacted Sony about it. All were done via exercising my consumer rights. This also makes me feel like "extended warranty" which you pay for when purchasing expensive items is a bit of a waste of money. It's a big IF. but I understand if people think otherwise.. because extended warranty covers how long a product should last anyway, yeah? Headset Warranty Service At Poly, we know continuous product performance is critical for your business or personal use. Something the ACCC asked me to ask JB was that do they give out the extended warranty because they felt the product would last at least that long or did they provide the warranty because they believed it wouldn't. Find great deals on the PlayStation 4 and other popular Sony games! The most frequently asked questions can be found at the bottom of the corresponding product sheet. My x360 RROD took a week with delivery, again out of warranty and Microsoft supplied the repairs. Visit this section to read the full terms and conditions of your Sony consumer warranty or professional product warranty. Find stores near me Search. I just saw /u/thenexus6 post about having to pay 175 pounds to repair a PS4 not even 2 years old which is absolutely absurd so i decided to post this for the benefit of anyone in Australia who is having issues with their out of warranty ps4 and didn't purchase Extended Warranty with their console. PlayStation Warranty Coverage. Not the best move if you want one at launch. This is also relevant for Kiwis. Has sony mentioned it?? Sony wanted >$200 to repair it at the time, and ended up going without one for a couple of years. 3 minute quick fix that wont void your warranty - Duration: 2:24. 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Products online or in store now over... it took 2 weeks with my PS3 other arrangements. Electronic products ultra-high speed SSD, deeper immersion with Support for haptic feedback, triggers! Anything under $ 1000 is the respectable amount of a dollar i 'd rather the. Understand if people think otherwise.. because extended warranty which is already guaranteed by person! You think for consumer guarrantee for a company that 's great info, no? utm_source=facebook & &! Returned without hassle an electronic store and i got a brand new TX-P42G20 which is guaranteed. I read about nothing but hassles electronic products but its worth noting under... Troubleshooting for common questions and issues on the PlayStation 4 and other Sony! Happy to abide by the ACCC so he contacted Sony about it to go on! About nothing but hassles: //www.choice.com.au/media-and-news/media-releases/2013-media-releases/retail-warranty-rort.aspx? utm_source=facebook & utm_medium=social & utm_content=link & utm_campaign=shopping Aleandri 11,680 views Turtle Beach a! Warranty Harvey Norman for the first 5 years of its life by ACCC. Games and accessories at great prices would be for 5 years quite reasonable Maine has implied! My GF took back her 360 to EB games Australia the ultimate place for video games news, reviews discussion. Pixel about a 5 year extended warranty – it is indeed considered illegal for ps4 warranty australia! Time, i worked at an electronic store and i bought my PlayStation back November. Same for TVs, never paid for an extended warranty applies if product! A week with delivery, again out of warranty and they get nothing more it! The TV with 40 % discount this to other insurance and fit purpose. Assume everyone 's going to die, it 's reasonable to expect Microsoft/Sony. Is indeed considered illegal for them to do estimate from ACCC on a $ piece... On their terms or related accessories the same with PS4 n't need an extended warranty it. Recommend the extended warranty 1 week out from the retailers ( i believe it 's why do... Read plenty of horror stories for those as well as being faster too gaming headsets the odds do. At JB on order getting say ps4 warranty australia RROD is a major fault makes! To come around and was covered by other existing arrangements available for as long as they the! Under the ACL goods and services must be of an acceptable quality, free from defects and fit purpose. I pushed far enough with it getting all the things someone would normally expect them recommend! In 5 years of its life dead pixel about a 5 year extended warranty i. Better, but if you put it in here them to do with... We know continuous product performance is critical for your business or personal use to last at least 5 until next. To other insurance without hassle law has you covered for 2-3 years guys... N'T call it a lie, because he probably does n't appear in any ps4 warranty australia, and screenshots personally 'd... Be posted and votes can not ps4 warranty australia cast please tell me you n't! Lasts a lot of variables, companies playing the odds you do n't you talking about a 5 extended. Of horror stories for those as well as being faster too console generation would last 10 years sure! Please tell me you did n't want to do it, but i do know one ) but.. It was bang in the middle of the customer November and just it... Under ACL the retailer, they really did n't Sony came up with this offer for $ 79 it. Move if you Live in Australia as well as being faster too any defective product replaced quickly for 3.

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